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Biometric payments – bank priorities vs consumer perceptions

When it comes to new payments technologies, it’s often difficult to know what consumers are thinking, and banks have a lot on their plates. When introducing new solutions and services, aligning a bank’s transformation strategy with the desires of consumers is an interesting chart to plot. Following our consumer research, we recently set out to understand how the opinions of banks compared – including understanding the importance placed on biometrics and why.    

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